How to order

  • All questions concerning prices or technical details may be asked by telephon, fax or e-mail (you may use our form being on the page Contact). We accept only written orders (by fax or e-mail). Using to ordering our form please don't forget to give the address and the TAX number in order to issue the correct Invoice.
  • We are dealing mail orders on the whole territory of Poland and abroad. The ordered goods are sent by post or by DHL courier having the contract with us.
  • In case of ordering parts or accessories please give in your order our catalogue numbers. It'll speed up a dispatch.
We invite you to collaboration!

General terms of sales / Deliveries of goods

  • Only written orders are accepted.
  • An order is executed after an order confirmation which is received by a Buyer.
Prices and payments conditions
  • All prices are net prices. By a sale on a domestic market (country POLAND) they are increased with VAT.
  • Prices and payment terms are fixed separately for individual consignees namely for tradesmen, customers of an industry and a craftmanship.
Delivery of goods
  • ALUX reserves the right to fix a shipping date according to an availability of goods.
Shipping charges
  • All goods are shipped EX-WORKS.
  • Goods are delivered by ALUX's contractual carriers or by any carrier, written indicated by a Buyer.
  • All shipments delivered by ALUX's contractual carriers are insured according to the conditions of the agreement concluded between our Company and the carrier.
  • Packing costs depend on values and volumes of goods.
Complaints/returns of goods
  • Claims must be made in a written form within 7 days after reception of goods.
  • A Buyer has to examine an integrity of delivery and its conformity with an order immediately after reception of goods. If goods have been damaged during a transportation, a real official report must be done and a carrier must be informed about it.
  • Any claims after these term are not justified.
  • Possible returns of goods must be previously agreed with our Company, otherwise they are not accepted.
  • Credit notes will be issued only for undamaged, unused goods in original packings. If we are not responsible for a return of goods (f.i. wrong order or mistakes) all managing costs will be on a Buyer's account.
Reservation of ownership
  • All goods remain our exclusive ownership until a payment of an Invoice has been made in full.
  • All disputes will be settled by a proceeding of the Court in Bielsko-Biała.