All questions concerning prices or technical details may be asked by telephon, fax or e-mail (you may use our form being on the page Contact).
We accept only written orders (by fax or e-mail). Using to ordering our form please don't forget to give the address and the TAX number in order to issue the correct Invoice.
We are dealing mail orders on the whole territory of Poland and abroad. The ordered goods are sent by post or by DHL courier having the contract with us.
In case of ordering parts or accessories please give in your order our catalogue numbers. It'll speed up a dispatch.
We invite you to collaboration!
General terms of sales / Deliveries of goods
Only written orders are accepted.
An order is executed after an order confirmation which is received by a Buyer.
Prices and payments conditions
All prices are net prices. By a sale on a domestic market (country POLAND) they are increased with VAT.
Prices and payment terms are fixed separately for individual consignees namely for tradesmen, customers of an industry and a craftmanship.
Delivery of goods
ALUX reserves the right to fix a shipping date according to an availability of goods.
All goods are shipped EX-WORKS.
Goods are delivered by ALUX's contractual carriers or by any carrier, written indicated by a Buyer.
All shipments delivered by ALUX's contractual carriers are insured according to the conditions of the agreement concluded between our Company and the carrier.
Packing costs depend on values and volumes of goods.
Complaints/returns of goods
Claims must be made in a written form within 7 days after reception of goods.
A Buyer has to examine an integrity of delivery and its conformity with an order immediately after reception of goods. If goods have been damaged during a transportation, a real official report must be done and a carrier must be informed about it.
Any claims after these term are not justified.
Possible returns of goods must be previously agreed with our Company, otherwise they are not accepted.
Credit notes will be issued only for undamaged, unused goods in original packings. If we are not responsible for a return of goods (f.i. wrong order or mistakes) all managing costs will be on a Buyer's account.
Reservation of ownership
All goods remain our exclusive ownership until a payment of an Invoice has been made in full.
All disputes will be settled by a proceeding of the Court in Bielsko-Biała.