• All questions concerning prices or technical details may be asked by telephon, fax or e-mail (you may use our form being on the page Contact). We accept only written orders (by fax or e-mail). Using to ordering our form please don't forget to give the address and the TAX number in order to issue the correct Invoice.
• We are dealing mail orders on the whole territory of Poland and abroad. The ordered goods are sent by post or by DHL courier having the contract with us.
• In case of ordering parts or accessories please give in your order our catalogue numbers. It'll speed up a dispatch.

Orders

• Only written orders are accepted.
• An order is executed after an order confirmation which is received by a Buyer.

Prices and payments conditions

• All prices are net prices. By a sale on a domestic market (country POLAND) they are increased with VAT.
• Prices and payment terms are fixed separately for individual consignees namely for tradesmen, customers of an industry and a craftmanship.

Delivery of goods

• ALUX reserves the right to fix a shipping date according to an availability of goods.

Shipping charges

• All goods are shipped EX-WORKS.
• Goods are delivered by ALUX's contractual carriers or by any carrier, written indicated by a Buyer.
• All shipments delivered by ALUX's contractual carriers are insured according to the conditions of the agreement concluded between our Company and the carrier.
• Packing costs depend on values and volumes of goods.

Complaints/returns of goods

• Claims must be made in a written form within 7 days after reception of goods.
• A Buyer has to examine an integrity of delivery and its conformity with an order immediately after reception of goods. If goods have been damaged during a transportation, a real official report must be done and a carrier must be informed about it.
• Any claims after these term are not justified.
• Possible returns of goods must be previously agreed with our Company, otherwise they are not accepted.
• Credit notes will be issued only for undamaged, unused goods in original packings. If we are not responsible for a return of goods (f.i. wrong order or mistakes) all managing costs will be on a Buyer's account.

Reservation of ownership

• All goods remain our exclusive ownership until a payment of an Invoice has been made in full.

Jurisdiction

• All disputes will be settled by a proceeding of the Court in Bielsko-Biała.